Intra-organizational Brand Communities

Employees have long been recognised as an organisation’s most valuable asset. An ‘engaged’ employee is a sought-after employee, willing to go above and beyond their prescribed job role. In the current adverse economic climate, the employees’ ability to deliver excellent service is vital in creating customer brand loyalty and, in the long-run, a competitive advantage for the organisation.

Dominos Live

Domino’s Pizza installed five camera’s in one of their kitchen in Salt Lake City that would allow customers to watch their order being made. The live stream is available 12 hours a day, from 11AM till 11PM (local time), on dominoslive.com. Customers can switch from a camera to another to check the whole cooking process […]

Mr. M Store 3

I was invited last Sunday to the opening of a new concept store for men in Beirut: Mr. M. Founded by my friend Mira Kassar, Mr. M is a 120 square meter store in Downtown Beirut “offering an exceptional retail experience and revitalizing the Beirut shopping scene, while presenting the best in men’s fashion, accessories, […]